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Privacy Policy

Protecting your privacy with transparency, security, and integrity.

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Our Privacy Policy

Introduction

UNICE Education Malaysia (“UNICE”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, submitting an enquiry, or requesting education-related services. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in connection with our services.

As an international education consultancy, we may assist students and applicants with university selection, admission applications, scholarship guidance, student visa assistance, accommodation support, and related education services. To provide these services effectively, we may need to collect and process information such as your name, contact details, educational background, nationality, identification or passport information, and other information relevant to your enquiry or application.

By submitting your information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information for the purposes described below, subject to applicable laws and your available privacy rights.

We may collect personal information that you voluntarily provide to us through our website, enquiry forms, application forms, social media platforms, messaging services, email, telephone, or other communication channels. The information we collect may vary depending on the service you request.

This may include your full name, email address, telephone or WhatsApp number, nationality, country of residence, date of birth, educational qualifications, academic results, preferred study level, field of study, preferred university or programme, intended intake, passport or identification details, and other information required to assess and process your education enquiry or application.

We may also collect technical information such as IP address, browser type, device information, website usage information, and other information generated through your interaction with our website, where applicable.

We use the information we collect to understand your education requirements and provide relevant assistance. This may include responding to enquiries, recommending suitable universities or programmes, assessing admission eligibility, assisting with applications, providing scholarship or tuition fee information, supporting student visa processes, and communicating with you regarding your application or enquiry.

We may also use your information to improve our services, maintain accurate records, manage enquiries and applications, prevent misuse or fraud, comply with applicable legal or regulatory requirements, and communicate important service-related updates.

We do not sell your personal information. Where necessary to provide the services requested by you, we may share relevant information with selected Malaysian universities, colleges, education partners, visa or immigration-related service providers, accommodation providers, technology or service providers, and other parties directly involved in processing or supporting your application.

We only seek to disclose information that is reasonably necessary for the relevant purpose. Where required, information may also be disclosed to government authorities, regulatory bodies, professional advisers, or other parties where disclosure is necessary to comply with applicable laws, legal obligations, or lawful requests.

UNICE takes reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction. Access to personal information is limited to authorised personnel and service providers who reasonably require the information for legitimate business or service-related purposes.

While we take reasonable steps to protect your information, no method of transmission or electronic storage can be guaranteed to be completely secure. You should therefore also take reasonable precautions when sharing personal information online.

When you submit an enquiry or application, we may use the contact details you provide to communicate with you regarding your education requirements, application status, admission opportunities, visa-related matters, accommodation assistance, or other services you have requested.

Where permitted by applicable law, we may also send relevant educational updates, service information, or promotional communications. You may request to stop receiving non-essential marketing communications at any time by contacting us through the details provided on this website.

Our website may use cookies and similar technologies to support website functionality, improve user experience, understand website usage, and maintain website security. Cookies may allow us to remember certain preferences and understand how visitors interact with our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of some parts of our website.

Our website and services may use third-party platforms, applications, plugins, analytics tools, advertising platforms, communication services, payment-related services, or other technologies operated by independent providers.

These third parties may process information in accordance with their own privacy policies and terms. UNICE does not control the privacy practices of independent third parties and recommends that you review their applicable privacy policies before providing information through their platforms or services.

Subject to applicable laws and any applicable limitations, you may have rights relating to the personal information we hold about you, including the right to request access to your personal information, request correction of inaccurate or incomplete information, and make enquiries regarding how your information is being processed.

Where applicable, you may also withdraw consent for certain processing activities or request that we stop using your information for certain purposes, subject to our legal, contractual, regulatory, and legitimate business obligations.

To exercise a privacy-related request or make an enquiry, please contact us using the contact details provided in the “Contact Us” section below. We may need to verify your identity before processing certain requests.

UNICE Education Malaysia does not directly collect tuition fees from students on behalf of Malaysian universities unless expressly stated and authorised for a specific service. Students are advised to make tuition fee payments directly to the official bank account or designated payment channel of the selected university, according to the university’s official payment instructions.

Students are also strongly advised not to make tuition fee, admission, visa, or other university-related payments to any UNICE staff member, representative, agent, or third party through an unofficial personal account or payment channel unless the payment arrangement has been formally confirmed by UNICE in writing.

UNICE encourages students and applicants to verify payment instructions before making any payment and to retain official payment receipts and supporting documents. If you receive any unusual payment request claiming to represent UNICE or a university, please contact UNICE through our official communication channels before making the payment.

UNICE may update or revise this Privacy Policy from time to time to reflect changes in our services, website practices, applicable legal requirements, or data protection practices.

Any updated version will be published on this page with the revised effective date, where applicable. We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

If you have any questions, concerns, requests, or enquiries regarding this Privacy Policy or the way your personal information is handled, please contact UNICE Education Malaysia through our official contact channels.

UNICE Education Malaysia
Email: info@uniceeducation.com.my
Website: uniceeducation.com.my

When contacting us regarding your personal information, please provide sufficient details to help us understand and respond to your request. We may request additional information where necessary to verify your identity and protect your personal information.